How Downtown Dallas Leveraged Property Insights For Economic Dev

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"We use District360 to enhance our economic development teams, clean and safe teams, our membership, and board reporting. The level of customer support has been exceptional. Our partnership with District360 over the past six years has been invaluable."

Douglas Prude

Director of Economic Development & Opportunity, Downtown Dallas

Location:
Industry:
Team Size:
Previous Tool:
Use Case:

Dallas
Downtown Districts
25
Spreadsheet
Economic Development

Backstory

Downtown Dallas, the vibrant core of one of the U.S.'s fastest-growing regions, manages a substantial operation with 25 office staff and 120 field ambassadors who handle tasks such as graffiti removal and garbage cleanup. With no centralized technology leadership, each department previously utilized different software solutions to manage their respective data.

The economic development team relied on spreadsheets to track property valuations and stakeholder information. Meanwhile, the non-profit team used a separate system for managing foundation donations. This disjointed approach led to several challenges.

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Overview

Without District360

Property Data Dependency on Stakeholders

Vague Takeaways

Inaccurate Report Data

Ineffective Communication

With District360

Readily Available Property Insights

Actionable Takeaways

Accurate Report Data

Streamlined Communication

Without District360

Property Data Dependency on Stakeholders: Placemakers took 2 to 3 weeks to create quarterly reports because they had to collect and combine spreadsheets from different departments into a single report.
Vague Takeaways: Placemakers struggled to identify trends in property occupancies, assessments, and other data because the report lacked clear visual comparisons.
Inaccurate Report Data: Board meeting reports were often inaccurate due to using different spreadsheets and software. Important data like tax assessments, property vacancies, and tenant information were managed inconsistently.
Ineffective Communication: The lack of a centralized database led to poor communication about events, announcements, and launches.

With District360

Readily Available Property Insights: The unified downtown database and easy-to-use filters let staff quickly find insights from any department and create custom reports on the spot. Property owners' data requests are also handled much faster.
Actionable Takeaway: Custom dashboards help the team better track economic performance. They can now visually compare tax assessments, vacancies, and other data over time to spot important trends.
Accurate Report Data: Board presentations are now more accurate, showing the true state of downtown projects because all teams use the same centralized database.
Streamlined Communication: Notifications about events, launches, and announcements are now better organized with specific points of contact, improving communication with stakeholders.

Actionable Insights Identified with District360

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Case Study

"We use District360 to enhance our economic development teams, clean and safe teams, our membership, and board reporting. The level of customer support has been exceptional. Our partnership with District360 over the past six years has been invaluable."

Backstory

Unite Your Divided Data with District360

Overview

Without District360

With District360

Without District360

With District360

Actionable Insights Identified with District360

We’re managing 500,000+ properties, businesses, contacts, and public asset data for our downtown customers