How Newark Downtown Team Completes Work Orders in Just 2 Days

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It used to take 2 weeks for us to complete work orders. But now with District360, it only takes 2 days. This CRM houses all our internal data and makes it accessible to every department in our organization, significantly streamlining our operations.

Mbacke Faye

Senior Urban Planner

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Industry:
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Use Case:

Newark
Special Improvement District (SID)
10
Spreadsheet
Work Order Efficiency Management

Backstory

As one of the oldest and largest Special Improvement Districts in Newark, the Newark Downtown District (NDD) is dedicated to enhancing cleanliness, safety, and beautification in Downtown Newark. With close to 160 blocks and an annual budget of $8.5 million, the NDD faces unique challenges in managing their operations effectively.

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Overview

Without District360

Heavy Data Clean-up Process

Multiple Layers in Work Order Delegation

Delayed Work Order Completion

With District360

No Data Clean-up Process

Automated Work Order Delegation

Rapid Work Order Completion

Without District360

Heavy Data Clean-up Process: Every work order captured manually by the ambassadors was digitalized and recorded in spreadsheets. This process required hours of cleaning raw data to ensure accuracy and impact.
Multiple Layers in Work Order Delegation: Work orders were sent from ambassadors to the operations team via an administrator. The operations manager would then allocate tasks to team leads, further delaying response times.
Delayed Work Order Completion: Due to the cumbersome process, it typically took 2 weeks to complete a work order from the time it was reported.

With District360

No Data Clean-up Process: Ambassadors create work orders directly through the District360 Field Service App. Standardized data capturing eliminates the need for data clean-up.
Automated Work Order Delegation: Work orders are automatically routed to the necessary departments, significantly reducing the number of manual steps involved.
Rapid Work Order Completion: The combined efficiencies allow Newark Downtown District to reduce work order completion time from 2 weeks to just 2 day.

Real Results: Newark Downtown District’s Journey with District360

Hear directly from Newark Downtown District’s Sr. Urban Planner, Mbacke Faye, as she explains how District360 transformed their work order system:

Actionable Insights Identified with District360

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Case Study

It used to take 2 weeks for us to complete work orders. But now with District360, it only takes 2 days. This CRM houses all our internal data and makes it accessible to every department in our organization, significantly streamlining our operations.

Backstory

Unite Your Divided Data with District360

Overview

Without District360

With District360

Without District360

With District360

Real Results: Newark Downtown District’s Journey with District360

Actionable Insights Identified with District360

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