How Times Square Alliance Reduced Open Jobs by 90% with District360

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We used to have 1000+ open jobs and it felt embarrassing. Now with the District360 Field Service App, we have reduced our open jobs by 90% and unbelievably conquered it in Salesforce CRM. I appreciate the work that the District360 team put into revamping our Salesforce system.

Tiana Wong

Data Operations Manager

Location:
Industry:
Team Size:
Previous Tool:
Use Case:

New York
Business Improvement District (BID)
40
Salesforce without customization
Public Safety Data Management

Backstory

Found in 1992, the Times Square Alliance is a nonprofit business improvement district that improves and promotes Times Square — from core services like keeping Times Square clean and safe, to public programming like contemporary art commissions, free concerts and events, and important community service initiatives.

Before 2019, public safety data management for TSA was largely manual. Consequently, 90% of open jobs were left unaddressed, creating delays in response and increased workloads.

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Overview

Without District360

Delayed Responses for Public Safety

Sanitation Request Backlogs

With District360

Instant Public Safety Responses

Automated Sanitation Requests

Without District360

Delayed Responses for Public Safety: When incidents arose, like a homeless individual loitering near a business, business owners had to reach out directly or by phone to the BID staff, who would then manually assign a sergeant to respond, often resulting in significant delays.
Sanitation Request Backlogs: Sanitation measures, such as graffiti and trash removal, required manual tracking in spreadsheets before requests could be entered into the CRM (that too manually), leading to 90% of issues remaining open.

With District360

Times Square Alliance implemented the District360 Field Service App (FSA) integrated into Salesforce CRM, transforming their service management process.

Automated Sanitation Requests: Now, BID members, ambassadors, or business owners can report issues directly through the FSA. The case is automatically assigned to a sergeant who promptly addresses the concern, ensuring rapid response and less burden on business owners.
Data Ownership in One Place: BID members can now submit sanitation requests through the FSA, which are instantly recorded in Salesforce. Ambassadors receive automated assignment based on location, allowing them to address issues and close requests with photo evidence.

Real Results: Times Square Alliance's Journey with District360

Hear directly from Times Square Alliance’s Data Operations Manager, Tiana Wong, as she explains how District360 transformed their service operations

Actionable Insights Identified with District360

Let’s talk about your District

Case Study

We used to have 1000+ open jobs and it felt embarrassing. Now with the District360 Field Service App, we have reduced our open jobs by 90% and unbelievably conquered it in Salesforce CRM. I appreciate the work that the District360 team put into revamping our Salesforce system.

Backstory

Unite Your Divided Data with District360

Overview

Without District360

With District360

Without District360

With District360

Real Results: Times Square Alliance's Journey with District360

Actionable Insights Identified with District360

We’re managing 500,000+ properties, businesses, contacts, and public asset data for our downtown customers