Use of spreadsheets to store property, business, and member data. Accessing and updating the data was cumbersome, and susceptible to data integrity issues.
Siloed data greatly impeded productivity and efficient delivery of services
Impossible to build reports to make data-driven decisions
Inability to empower ambassadors to scale from reactive to proactive measures of maintaining a clean and safe downtown
No way to see all public assets on a map, catalog them or associate them with any other property in the district
Established in 1989, the Downtown Winnipeg Business Improvement Zone (The BIZ) has become the voice of the downtown business community.
Their primary mission is to promote support and advocate for more than 1100 businesses to create a downtoan that is clean, safe and well-connected, where buinesses can thrive, and everyone feels welcome.
Implement a centralized system to unify data spread across various spreadsheets to improve accessibility, security, and integrity
Empower ambassadors with a simple tech tool to proactively drive safety and cleanliness measures
Use of spreadsheets to store property, business, and member data. Accessing and updating the data was cumbersome, and susceptible to data integrity issues.
Empower ambassadors with a simple tech tool to proactively drive safety and cleanliness measures
Because D360 is built exclusively for downtown districts, we were able to implement this off the shelf CRM rather quickly to provide Winnipeg with a beautiful 360-view of their operations. We migrated all of their properties, businesses, contacts, vacancies, and public assets from various documents into one centralized system. Access privileges and visibility help the BIZ to collaborate better, operate more efficiently, and protect their data security and integrity.
To better quantify the enormous impact that the BIZ makes on the community, we implemented a series of custom reports and interactive dashboards built for the BIZ to gather insightful information on their operations. These enable them to make more informed, data-driven decisions to serve their community efficiently as well as communicate their successes more effectively to key stakeholders.
Understanding how an app would exponentially streamline their clean and safe team operations, Winnipeg opted to have us develop one for their ambassadors. The simple, user-friendly iOS app helps them log and resolve service requests with the supported photo and location access information. On the backend desktop version, cases are easily logged, assigned and tracked, and for the first time, they are able to report out the breadth of their work to key stakeholders!
Cataloging diverse properties in terms of geography, types, and sizes in a searchable format with accompanying Google Map visual
Cataloging diverse properties in terms of geography, types, and sizes in a searchable format with accompanying Google Map visual
Catalog public assets within the Biz with location pins and photos to track and service them efficiently
Deliver service excellence to Winnipeg people with Field Services App (iOS) that aids their ambassadors to identify and resolve case requests quickly
Enabling data-backed decision making to generate sustainable growth and development with custom reports and dashboards
Archive strategic and tactical efforts towards community development so that they can highlight the success story with data points to their members.
Cataloging diverse properties in terms of geography, types, and sizes in a searchable format with accompanying Google Map visual
Cataloging diverse properties in terms of geography, types, and sizes in a searchable format with accompanying Google Map visual
Catalog public assets within the Biz with location pins and photos to track and service them efficiently
Deliver service excellence to Winnipeg people with Field Services App (iOS) that aids their ambassadors to identify and resolve case requests quickly
Enabling data-backed decision making to generate sustainable growth and development with custom reports and dashboards
Archive strategic and tactical efforts towards community development so that they can highlight the success story with data points to their members.
