CRM Platform
Properties, contacts, assessments, board governance, reporting, and stakeholder engagement.
Learn moreCustomers
75+ downtown districts and place management organizations
District360 serves BIDs, downtown partnerships, DDAs, Main Street programs, and place management organizations across the United States and Canada. From 2-person teams to 200-person downtown partnerships, the platform adapts to how each organization works.
75+ active district customers9+ years serving the place management industry150+ team members globallyIDA Sponsor, Member, and Pinnacle Award winner
Districts across North America
District360 customers span major metros, mid-size cities and smaller communities across the United States and Canada.
From small Main Street programs to large downtown partnerships
Small Districts
2 to 10 team members. Main Street programs, small BIDs, and volunteer-driven organizations. Grant or membership funded. Lean teams managing multiple roles.
Mid-size Districts
10 to 50 team members. BIDs, downtown partnerships, and DDAs with dedicated staff for operations, economic development, marketing, and administration.
Large Districts
50 to 200+ team members. Major downtown partnerships with ambassador teams, multiple departments, complex governance, and significant assessment revenue.
What districts achieve with District360
$33,138
in missed assessment revenue recovered through better property and ownership data
90%
of open service requests resolved after deploying D360 Streets
63.8%
increase in downtown occupancy tracked and reported through the CRM
Minutes
to prepare board reports that used to take three to four days of manual assembly
See how districts use District360
Every district is different. These stories show how downtown organizations of different sizes and structures use the platform to manage data, improve reporting, and support their teams.
Dupont Circle BID, Washington, DC
Board reporting required days of manual assembly from spreadsheets, email, and disconnected tools. Staff turnover meant losing institutional knowledge. Board reports now generated in minutes.
All stakeholder and district data in one connected system.
NoMa BID, Washington, DC
Assessment data lived in spreadsheets with no connection to property ownership records. Revenue discrepancies went unnoticed for years.
$33,138 in missed assessment revenue recovered in the first year through better property and ownership data.
Diamond City Partnership, Wilkes-Barre, PA
Occupancy and vacancy data was tracked informally. The district could not report economic trends to the board or city with confidence.
63.8% increase in downtown occupancy tracked and reported to the board and city with live data.
Downtown Long Beach Alliance, Long Beach, CA
Five or more disconnected tools across departments. No shared view of properties, contacts, operations, or district performance.
One system replaced 5+ tools, connecting all departments and programs on a single platform.
Organization types we serve
Every type of downtown and place management organization
Business Improvement Districts
Business Improvement Areas
Place Management Organizations
Downtown Development Authorities
Special Improvement Districts
Community Benefit Districts
Main Street Programs
Downtown Alliances
Downtown Partnerships
Time on the ground with district teams
Downtown Dallas partnership meet-up
Deep-dive session at Nashville Downtown Partnership
SODO BIA partnership meet-up
Salesforce 101 training session with Downtown DC BID
Bike tour organized by NoMa BID and DowntownDC
On-site visit at Downtown Partnership of Baltimore
Four products. One connected system.
Most districts start with the CRM Platform and expand over time. Every product shares data. No separate databases or manual syncing.
D360 WebSuite
District website design, development, CRM-connected business directories, and launch.
Learn moreD360 Streets
Ambassador tracking, GPS routes, case management, service requests, and public space management.
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D360 MemberHub
Membership management, dues, renewals, member portal, and payment collection.
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75+Active districts
9 yearsDistrict-specific development
5.0AppExchange rating
IDASponsor & member
ISO & SOC2Certified
PinnacleIDA Award
Frequently asked questions
District360 currently serves 75+ active downtown districts and place management organizations across the United States and Canada.
Districts range from 2-person Main Street programs to 200-person downtown partnerships. The platform adapts to your organization's size, structure, and needs. You do not need dedicated IT staff to manage it.
BIDs, BIAs, downtown partnerships, downtown development authorities, special improvement districts, community benefit districts, Main Street programs, and other place management organizations.
Customers are located across the United States and Canada. The platform serves major metros, mid-size cities, and smaller downtowns.
Most districts start with the CRM Platform, which includes properties, contacts, assessments, board governance, businesses, and reporting. From there, districts add D360 Streets, D360 MemberHub, or D360 WebSuite based on their priorities.
Yes. We can connect you with current customers who can share their experience. Schedule a demo and let us know you would like a customer reference.
Most districts are live within 2 to 4 weeks. Implementation includes discovery, data import, platform setup, training, and go-live support.
The CRM Platform is available through two subscription tiers. The Growth plan is $4,800 per year. The Starter plan is $1,800 per year. Managed services, training, and ongoing support are available at $100 to $175 per hour. Schedule a demo to discuss which plan fits your district.
Managed services, help desk access, regular check-ins, and additional training continue after launch. You are never on your own after go-live.
Visit the Insights page for more customer stories, district case studies, and measured outcomes from organizations using District360.
See how District360 would work for your district
Schedule a demo and we will walk through the platform using examples relevant to your organization. We can also connect you with current customers who can share their experience.