CRM Platform
Properties, contacts, assessments, board governance, businesses, vacancy tracking, and district reporting.
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Overview
Built for the people managing downtown districts and public spaces
District360 is a district management software platform that serves every type of downtown and place management organization. From 5-person Main Street programs to 200-person downtown partnerships.
If your job involves managing properties, tracking assessments, coordinating public space management and downtown maintenance, engaging stakeholders, or reporting to a board, this platform was built for your workflows.
Find yourself in District360
I run a downtown district or BID
Board reporting, strategy, stakeholder relationships
I manage clean and safe operations
Ambassadors, service requests, public space management
I oversee economic development
Vacancy, property data, business retention, foot traffic
I manage stakeholders and board reporting
District metrics, dashboards, board governance
I run marketing, comms, or events
Downtown marketing, newsletters, sponsorships, website
I need better district reporting and visibility
Replace spreadsheets, connect district tools, prove value
District360 for your role
Different roles have different priorities. See how District360 fits the way you work.
Presidents & Executive Directors
You are responsible for the entire organization. Board reporting, strategic planning, stakeholder relationships, and proving value to property owners and city government. You need a platform that gives you a clear view of how the district is performing without chasing data across systems.
- Board-ready dashboards that update automatically
- Assessment tracking with revenue accuracy
- Stakeholder relationship management at the executive level
- Major initiative tracking with projected vs actual outcomes
Typical products: CRM Platform + Reporting + Assessments
Operations and Public Space Leaders
You manage the downtown clean and safe program, ambassador teams, service requests, public assets, and day-to-day public space management. You need real-time visibility into what's happening on the ground and the ability to report on service delivery.
- GPS-verified ambassador route tracking
- Service request management with case resolution data
- Public asset inventory with condition tracking
- Checkpoint verification and route playback
Typical products: D360 Streets + Public Asset Tracking + CRM
Economic Development Leaders
You track district vacancy, prospective tenants, property data, and business retention. You need to tell a data-driven story and narrative about downtown revitalization and report economic impact to your board, city, and community stakeholders.
- Vacancy tracking with prospective tenant pipeline
- Property and tenant data connected to assessments
- Occupancy trends and economic development reporting
- Business directory management connected to CRM data
Typical products: CRM Platform + Vacancy Tracking + Reporting
Marketing & Communications Teams
You manage stakeholder communications, event promotion, newsletters, sponsorships, and the district website. Whether you are executing a downtown marketing plan or managing a business directory, you need marketing tools that connect your data directly from the CRM.
- Website contact lists for targeted outreach
- Integration with Mailchimp and Constant Contact
- Email and template tracking
- CRM-connected business directory on your website
Typical products: CRM Platform + D360 WebSuite + Email Tools
You are responsible for the entire organization. Board reporting, strategic planning, stakeholder relationships, and proving value to property owners and city government. You need a platform that gives you a clear view of how the district is performing without chasing data across systems.
- •Board-ready dashboards that update automatically
- •Assessment tracking with revenue accuracy
- •Stakeholder relationship management at the executive level
- •Major initiative tracking with projected vs actual outcomes
Typical products: CRM Platform + Reporting + Assessments
You manage the downtown clean and safe program, ambassador teams, service requests, public assets, and day-to-day public space management. You need real-time visibility into what's happening on the ground and the ability to report on service delivery.
- •GPS-verified ambassador route tracking
- •Service request management with case resolution data
- •Public asset inventory with condition tracking
- •Checkpoint verification and route playback
Typical products: D360 Streets + Public Asset Tracking + CRM
You track district vacancy, prospective tenants, property data, and business retention. You need to tell a data-driven story and narrative about downtown revitalization and report economic impact to your board, city, and community stakeholders.
- •Vacancy tracking with prospective tenant pipeline
- •Property and tenant data connected to assessments
- •Occupancy trends and economic development reporting
- •Business directory management connected to CRM data
Typical products: CRM Platform + Vacancy Tracking + Reporting
You manage stakeholder communications, event promotion, newsletters, sponsorships, and the district website. Whether you are executing a downtown marketing plan or managing a business directory, you need marketing tools that connect your data directly from the CRM.
- •Website contact lists for targeted outreach
- •Integration with Mailchimp and Constant Contact
- •Email and template tracking
- •CRM-connected business directory on your website
Typical products: CRM Platform + D360 WebSuite + Email Tools
District360 has created real efficiencies for our organization and made it easier to showcase our impact and communicate with members. The team is responsive, helpful, and always available when we need support. I would highly recommend them.
The problems are the same across every org type
Whether you are a 10-person BID or a 200-person downtown partnership, these challenges come up in every conversation we have.
District reporting is manual and inconsistent
Data lives in 5 different places. There is no district report card that updates on its own. Board reports take days to assemble because nothing is connected.
Assessment and property tax data is in spreadsheets
Property records, owner information, and maintenance assessment amounts are tracked manually. Revenue falls through the cracks when records are wrong.
Stakeholder relationships disappear when staff leave
Contact history, meeting notes, and relationship context live in someone's inbox. When they leave, the institutional knowledge leaves with them.
Public space management lacks visibility
Ambassadors are in the field handling downtown clean and safe operations, graffiti removal, and service requests. But there is no way to verify routes or report on delivery with data.
District vacancy tracking is reactive
Most districts learn about vacancies by walking the district. There is no system for tracking prospective tenants, lease dates, foot traffic patterns, or occupancy trends over time.
Revenue tracking is fragmented
Property tax assessments, membership dues, sponsorship commitments, and event revenue are managed across disconnected district tools. Hard to calculate your district's ROI on programs.
What types of organizations use District360?
Different structures, different funding models, similar workflows. District360 adapts to all of them.
Four products. One connected system.
Most customers start with one product and expand over time as their needs evolve. Everything shares data so your team never works in a silo.
D360 Streets
Ambassador patrol tracking, service requests, checkpoint verification, and real-time operations dashboards.
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D360 MemberHub
Membership tiers, dues collection, renewal campaigns, branded member portal, and sponsorship tracking.
ExploreD360 WebSuite
District website design, development, and CRM-connected business directories, events, and available spaces.
ExploreCustomer outcomes
What districts achieve with District360
Minutes
to prepare board reports that used to take three to four days of manual assembly
$33,138
in missed assessment revenue recovered through better property and ownership data
63.8%
increase in downtown occupancy tracked and reported to the board and city
0
spreadsheets needed for properties, contacts, assessments, and board governance
1 SYSTEM
replaced 5+ disconnected tools connecting all departments and programs
75+Active
districts
9 yearsDistrict-specific
development
5.0AppExchange
rating
IDASponsor &
member
ISO & SOC2Certified
PinnacleIDA Award
Frequently asked questions
District360 serves business improvement districts, BIAs, downtown development authorities, special improvement districts, community benefit districts, neighborhood improvement districts, downtown management districts, Main Street organizations, downtown partnerships, economic development organizations, and place management teams across the U.S., Canada, and the UK.
No. District360 serves organizations of all sizes. Some customers are 5-person Main Street programs. Others are 200-person downtown partnerships. The Starter plan is designed specifically for smaller organizations that need a connected system without enterprise complexity.
Yes. Many customers start with the CRM Platform for properties, contacts, and reporting. Over time they add D360 Streets for public space management, D360 MemberHub for membership, or D360 WebSuite for their website. The platform scales with your organization.
Yes. Assessment tracking is a core module for BIDs and DDAs. For organizations that do not use assessments, such as Main Street programs or chambers, the CRM Platform provides contact management, event tracking, membership, stakeholder engagement, and reporting without the assessment layer.
Salesforce is a powerful platform, but it does not understand properties, assessments, board governance, vacancy tracking, or district operations natively. District360 adds the district tools, data model, workflows, dashboards, and reporting that downtown organizations need. You get Salesforce infrastructure with district-specific design.
Yes. District360 integrates with Mailchimp, Constant Contact, Eventbrite, QuickBooks, WordPress, Squarespace, 311 systems, and Block by Block SMART. Data syncs automatically so your team does not need to manage updates across systems.
No. District360 is designed for lean downtown teams. Most customers do not have dedicated IT staff. The platform is configured during onboarding and supported by our team through managed services, help desk, and regular check-ins.
That is where most of our customers start. We handle data migration during onboarding, importing your property data, contact records, assessment files, and other information. We clean and structure the data so it works properly in the new system from day one.
Yes. Many of our larger customers have operations, economic development, marketing, membership, and executive teams all working in the same system. Each team sees the data relevant to their role while sharing a connected foundation of properties, contacts, and stakeholders.
Yes. District360 supports Canadian BIAs and adapts to different organizational structures. The platform handles property data, stakeholder management, economic development reporting, and board governance for both U.S. and Canadian districts.
Onboarding includes discovery, platform configuration, data import (including assessment data, property tax records, and property information), user training, and go-live support. You are assigned a dedicated project manager. We handle the heavy lifting so your team can focus on learning the system.
Yes. We are happy to connect you with a customer who has been where you are. Same org type, same size, same challenges. Just ask during your demo.
See how District360 works for your organization
Tell us about your district. We will show you the platform using your use case, your data structure, and your priorities.
